Warranty

Thank you for choosing our JMW Power Air. We are confident that you will love your new product, and we want to ensure you are fully satisfied with your purchase. To give you peace of mind, we offer a 1-Year Limited Warranty on your hair dryer.

What is covered under the warranty?

Our warranty covers manufacturing defects in materials and workmanship under normal use. If your hair dryer experiences issues due to a manufacturing defect, we will repair or replace it at no additional cost to you.

What is NOT covered under the warranty?

The following are not covered under our 1-year limited warranty:

  • Damage caused by misuse or neglect: This includes improper handling, dropping the device, exposure to moisture, or failure to follow the product’s instructions for use.

  • Normal wear and tear: Components like the power cord, filter, or nozzle may experience normal wear over time.

  • Accidental damage: Any damage resulting from accidents or unauthorized repairs.

  • Repairs or modifications by unauthorized service centers will void the warranty.

How to Claim Your Warranty

If your hair dryer is defective and within the warranty period, please follow these steps to claim your warranty:

1. Contact Us: Reach out to our Customer Support team via email at hello@jmwhair.ca. Please provide your order number, proof of purchase, and a description of the issue you are experiencing.

2. Return Instructions: If your claim is valid, we will provide you with detailed instructions on how to return the defective item. In most cases, we will cover the return shipping costs.

3. Repair or Replace: After assessing the issue, we will either repair your hair dryer or replace it with a new one of the same model. If the model is no longer available, we will offer you a similar product of equal value.

Important Notes

  • The warranty is valid only for the original purchaser and is not transferable.

  • Proof of purchase is required for all warranty claims.

  • If we determine that the issue is not covered under the warranty, we may offer you a repair service at an additional cost.

Warranty Period

1 Year from the date of purchase for manufacturing defects.

Questions?

If you have any questions about our warranty or need assistance with your product, our Customer Support team is here to help! Get in touch.